frequently asked questions

  • once your order is processed, you will receive an email confirmation. this confirmation will serve as confirmation that your order has been received and is being prepared for shipment. if you do not receive an email confirmation within an few minutes of placing your order, please check your spam folder and ensure that the email provided during checkout is correct. if you still have not received confirmation, please do not hesitate to reach out to mg3dprint2022@gmail.com for further assistance.

  • after your order is processed please allow up to 2 weeks to for your order to be shipped out. we understand the importance of timely delivery and are committed to getting your order to you promptly. if you have any question or need further assistance, please feel free to contact us at mg3dprint2022@gmail.com

  • Cancellation Period:

    You may cancel an order anytime before your order has been shipped out. If the order has already been shipped, it will be treated as a return (refer to the Returns section).

    Cancellation Process:

    To cancel an order, please contact us at mg3dprint2022@gmail.com with your order number and the reason for cancellation.

    If the order is eligible for cancellation, we will issue a full refund to the original payment method.

    Refund for Cancellations:

    Refunds for canceled orders will be processed within 5 business days.

  • Return Period:

    You may return eligible items within 7 days of receiving your order.

    Eligibility Criteria:

    Items must be unused

    Personalized or customized items are not eligible for return unless there is a defect or error on our part.

    Return Process:

    To initiate a return, please contact us at mg3dprint2022@gmail.com with your order number, the item(s) you wish to return, and the reason for the return.

    we will provide you with a return authorization and instructions on how to return the item.

    Return Shipping:

    Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

    We recommend using a trackable shipping service to ensure your return is received.

    Refund:

    Once your return is received and inspected, we will process a refund to the original payment method within 5 business days.

    Please note that shipping charges are non-refundable.